1. YOUR HOLIDAY CONTRACT

On receipt of your booking and deposit we will confirm your booking, by sending you an invoice/receipt.

When you make a booking you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

This contract is made on the terms of these conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.

2. PRICE GUARANTEE

The price of your holiday may be subject to surcharges on the following items, governmental action, and fuel charges related to transfers. In this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. Should you decide to cancel because of this, you must exercise your right to do so within 7 days from the issue date printed on the invoice.

3. IF WE ALTER YOUR HOLIDAY

It is unlikely that we will have to make any changes to your travel arrangements. However, occasionally, we may have to make changes and we reserve the right to make minor changes to the itinerary details and holiday arrangements at any time. Most of these changes will be minor and we will inform you as soon as possible. Major change means that there has been a significant change of resort, a change of accommodation to that of a lower category. In such cases you will have the choice of either accepting the change, or booking an alternative holiday (and paying or receiving a refund in respect of any price difference), or cancelling your holiday and receiving a full and immediate refund of all monies paid. We will pay compensation in accordance with and limited to the scale below:

More than 42 days before departure date

Nil

42-28 days before departure date

£10

27-14 days before departure date

£15

13 days or less before departure date

£20

Please note:

1. The compensation does not apply to infants.
2. Compensation will not be paid in cases where changes are consequence of unforeseeable circumstances beyond our control, the consequences which we could not have avoided even with all due care, including those amounting to 'force majeure'.
3. Compensation is not payable in the case of minor changes. Compensation Payments mentioned in paragraph 3 do not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, airport closures or similar events beyond our control.

4. OUR LIABILITY TO YOU

We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described. We also accept responsibility for any deficiencies in the services we are contractually obliged to provide, or the failure of such services to reach a reasonable standard. However, we do not accept responsibility in respect to death, bodily injury or illness of, or to the signatory to the contract and/or any other named person on the booking form, except when caused by negligent acts and/or omissions of our employees, suppliers or subcontractors while acting within the scope of or in the course of their employment, contract or supply or sub-contract. Please note that in the case of rail and sea or river carriers and providers of accommodation, our liabilities are limited as if we were carriers/providers of accommodation within the appropriate international conventions.

We will not be responsible where you do not enjoy your holiday or suffer any problems, because of a reason you did not tell us about when booked your holiday. We do not accept any responsibility for any services do not form part of our contract. Any facilities which your hotel or any supplier agrees to provide for you where the services and facilities are not advertised and recommended by us and we have not agreed to arrange them.

5. YOUR RESPONSIBILITIES

You must ensure that you and the rest of your party have valid passports, any appropriate visas and vaccinations. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements.

You must be responsible for ensuring that any existing medical conditions or disabilities which may require special assistance are declared to us before you book your holiday.

You must be responsible for the behaviour of yourself and your party. We reserve the right to refuse your booking or to remove you or a member of your party from any tour or holiday, if your behaviour or any of a member of your party is disruptive, dangerous or annoying to other people. No refund or payment of any cost incurred by you will be made by us under these circumstances.

a) You Pay a Deposit:
Every accepted booking must be accompanied by a deposit of £150 per person. The deposit is 100% non refundable.

b) You Pay the Balance

You must pay the balance shown on the confirmation invoice at least two calendar months before departure. This is very important if you do not pay the balance in the time and do not write to cancel your booking before the due date, you could be liable to pay Cancellation Charges up to 100% of the holiday price, because we reserve the right to treat the booking as cancelled by you at any time up to the date of departure.

c) Or You Pay the Full Price
If you book your holiday less than two calendar months before departure date the total price of the holiday must be paid.

d) If You Change Your Booking
If after booking your holiday you wish to change any item on the booking form - other than increasing the number of persons in your party - then £20 per person amendment fee will be payable. Changes must be confirmed to us in writing by the party leader and are subject to availability.

Any changes requested within 42 days of the original departure date will be treated as a cancellation

e) If You Cancel Your Holiday
Should you or any member of your party be forced to cancel your holiday, we must be notified, in writing, by the person who signed the booking form, and who is responsible also for the payment of Cancellation Charges as shown below. These charges show our estimate of the loss we incur from the cancellation and depend on the date we receive the notice in writing.

More than 42 days before departure date

Deposit only

42-30 days before departure date

50% of total holiday price

Less than 30 working days prior to departure

100% of total holiday price

6. PACKAGE TRAVEL, PACKAGE HOLIDAYS AND PACKAGE TOURS REGULATIONS 1992

a) The Regulations impose several legal requirements on travel companies regarding the packages. Any travel arrangements you book with us in the U.K. before your departure we will accept as being a package. These conditions are designed to reflect the Regulations.

b) The Regulations particularly impose constraints on the extent to which we can change or cancel your holiday and impose consequences for any change or cancellation by us. They also require us to accept certain liabilities in case something goes wrong with your holiday. In the conditions dealing with changes or cancellations by us and with our liability should something go wrong, we only detail those areas where we are given discretion by the regulations. You must accordingly read these conditions in conjunction with the Regulations, a copy of which can be obtained from any branch of the Stationery Office.

c) Excursions or other tours that you may choose to book or pay for through the tour manager or overseas representatives while you are on holiday are NOT packages, therefore not governed by the Regulations. Unless you suffer personal injury or death caused by our negligence we do not accept any liability for any loss or damage you may suffer from any excursion. Any arrangements made while you are actually on holiday and which are not made through us are those for we do not have any responsibility or liability.

7. DATA PROTECTION ACT

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. However, we must pass the information on to the relevant suppliers of your arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as cruise lines for customs/immigration purposes if required by them, or as required by law.

No information will be passed onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary/religious requirements.

8. IF YOU HAVE A COMPLAINT

If you have a problem or cause for dissatisfaction, you must inform the relevant supplier, for example, hotel, transport company or tour manager/local representative (if applicable). This gives us the opportunity to put things right there and then. If your problem remains unsolved you then must contact us in the U.K on 00 44 01173 500857 to have the issue dealt with.

You must confirm the complaint in writing to the persons set out above. If the complaint is not resolved locally, please follow this up within 7 days of your return home by contacting Our Hungary Ltd. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.